Speed Queen® Insights opens up new worlds of efficiency and profitability for laundromat owners. Whether you have one store or fifty, Speed Queen Insights connects you to every aspect of your business and gives you the tools to attract and retain more customers.
Create a better customer experience.
Mobile payment transforms customer relationships.
Your customers expect more from a modern retail experience. More versatility. More convenience. Speed Queen Insights lets you meet—and exceed—their expectations with the Speed Queen app and Speed Queen Rewards. And because it’s fully integrated with your Speed Queen washers and dryers, there are no additional card readers to install and maintain.
Increase store loyalty and encourage repeat business.
Monitor wash and dry
Customers can easily check cycle status and time remaining from their smartphone.
Notification of cycle completion
Customers can run errands and receive a notice when their cycle is finished.
Multiple payment options
Less coin collecting saves time and hassle, letting you focus on running your business.
Expected mobile payment growth 2016-2020.
Source: eMarketer, Nov. 2016
Consumers who would use mobile wallets if they could earn loyalty rewards.
Source: Points, Spring/Summer 2016
Disclaimer: Images shown for illustration purposes only. Actual screens may differ slightly.
Speed Queen Point of Sale System
Fully integrated for all your business needs.
Built exclusively for laundromats, the Speed Queen Point of Sale System (POS) makes in-store operations easier than ever and unlocks the full power of Speed Queen Insights.
Enjoy a simple but flexible POS system for Wash Dry Fold and over the counter sales, plus robust reporting and management across all parts of your self-service and Wash Dry Fold business through Speed Queen Insights.
The Speed Queen POS helps you elevate your customer experience too, and is fully integrated with the Speed Queen app - making it fast and convenient for customers to pay at the POS or your machines - all while earning Speed Queen Rewards.
Operating a laundromat has never been easier or more profitable.
Simple and flexible point of sale system for over the counter sales and Wash Dry Fold services
Highly scalable setup for multi-store operations
Intuitive inventory managementand tracking
Consolidated customer database for POS and self-service app customers
Cloud-based reporting by transaction type
Fully integrated hardware (optional)
Single source of data via Speed Queen Insights for all parts of the business
Speed Queen app payment integration
World-class 24/7 tech support
Easy and intuitive setup and configuration
Promo code redemptions (with CRM)
Personalized owner training & support
With Speed Queen Point of Sale, owners have the flexibility of selecting the hardware that's right for them.
An active Speed Queen Insights Networking Plus Payment & POS agreement and an iPad are all that is required.
Purchase the Speed Queen recommended hardware for seamless hardware integration. Refer to the recommended hardware list for full details.
New network boards built Feb 2019 or later, plus the Integrated Cellular Gateway are required for use with the Speed Queen Point of Sale system.
Stay connected with your customers.
Take your business to new levels of efficiency and profitability with advanced analytics and customer data—all integrated into the same platform with the rest of your business management tools. Know how often each customer visits. Which machines they use. How they pay. And use that information to increase your revenue through stronger customer relationships and a more rewarding laundry experience.
Advanced reporting and analytics
Track visits, rewards and stored value.
Issue refunds directly to online wallet for improved service and efficiency.
Integrated management platform
Streamline your business with machine, location and customer data in one place.
Simple and secure payment processing with PCI DSS compliance.
Make better decisions with better data.
Speed Queen Insights’ single-site solution gives you the tools to manage all of your laundromats more efficiently and profitably. Know which machines are busiest. Adjust pricing and set goals to maximize profits. It’s business made effortless.
Fast, seamless installation.
A fast installation and easy-to-learn interface let you begin making better decisions for your business with little to no downtime. Plus, you get the peace of mind that comes with knowing it’s backed by industry-leading customer support.
The future is built in.
With Speed Queen® Insights, what you invest in today will keep getting better. Its expandable platform sets the foundation for all future upgrades. Whatever the future brings, you’ll already have the technology you need to grow your empire.
Take your business with you.
From your hometown cafe to a tea room in Bombay, wherever there’s an internet connection, you’ll have complete access to every one of your machines and laundromats. There’s never been an easier, more powerful, more efficient way to manage your laundry business.
A better retail experience.
Doing laundry is as easy as buying a cup of coffee with the Speed Queen® app. A simple design and multiple payment options make laundry day more convenient and give your customers the ability to pay with the one thing they never leave home without—their smartphone.
Make customers for life.
Retain existing customers and attract new ones with Speed Queen® Rewards. When you thank them for their business with the opportunity to earn points-based rewards, they’ll thank you with increased store loyalty.
Running your business has never been simpler.
It's all there. In one place. In your control.
Speed Queen Insights lets your customers pay with the one thing they never leave home without—their smartphone—and it lets you run all of your laundromats from anywhere using a simple, intuitive website. With one partner and unmatched support, you get all the tools you need to make better business decisions.
Easily track and optimize financial and operational performance.
Single-source data and analytics for all machines and laundromats.
All upgrades will be based on Speed Queen Insights platform.
Fast, easy installation
Factory-supported, with little to no downtime and no software to maintain.
Control your laundromats from anywhere.
Peace of mind
Support from the world leader in vended laundry solutions.
Speed Queen Customer Relationship Management
Fully integrated for all your business needs.
The Speed Queen Customer Relationship Management System (CRM) allows owners to fast
track their marketing with existing customers, acquire new customers and leverage customer
analytics found in Speed Queen Insights to drive more revenue. Create campaigns
via text, email or in-app messages to drive customer behavior. Track campaigns, monitor
success rates, and build campaigns that work. Speed Queen CRM makes it easy to grow
your business and increase your revenue, all from the Speed Queen Insights platform.
Use the Speed Queen CRM to:
Offer new customer acquisition incentives through promo codes and app signup bonuses
Reengage lost customers or
encourage repeat visits
Encourage self-service customers
to transition to Wash Dry Fold
Remind customers of reward
programs or special events
Create loyalty and increase
Run customer contests or
ask for referrals
One source of data. Fully integrated campaigns.
Easily filter and target customers based
on deep system analytics. Segment by:
- Type of customer (Self-Service or WDF)
- Time since last visit
- Average Spend for Self-Service,
WDF or Goods purchased
- What day of the week they visit
- Machine capacity used
Easily offer promotions as part of an
engagement or acquisition campaign
and track its success.
Offer promotions through:
- Reward points
- Percent off incentives
- Flat rate discounts
Export customer analytics for further
business analysis or create a marketing
campaign with those filters to promote
Automate marketing campaigns
across one location or many -
Create a campaign to run one time or
set it to repeat to reach new customers
each month. Send messages via:
- Text, Email, In app notifications
Track the success of each campaign,
including redemption rate, to calculate
a campaign's ROI and optimize future
Laundromat marketing and customer engagement has never been easier.
The Speed Queen CRM system helps owners identify key insights through data on engagement and easily act on that data to drive incremental revenue.
Traffic down 25% on Wednesdays
"Double Loyalty Points this Wednesday!"
Wednesday traffic up 30%
The tools to build your empire are built right in.
Easily track revenue and set performance goals for any location.
Advanced data provides cycle and revenue information to help make better business decisions.
Detailed performance reports can be viewed within the Speed Queen® Insights website or exported to Excel or a PDF.
Check daily revenue for each laundromat.
Compare to & update benchmark goals.
Subscribe to Store & Revenue report.
Set up report to be delivered via email at 8:00 A.M. each morning.
Customer retention and rewards.
Set up my rewards program.
Post to social media reminding people about Double Points Tuesdays.
Offer "Lucky Cycle" reward based on machine cycle usage.
Lunch with Partner to discuss new location at 6th & Cherry Street.
Review machine usage & custom cycle reports.
60lb washers always in use on Sat. & Sun. at 12th & Commerce St.
Increase prices on those days by $0.50.
Adjust online wallet reload.
Set parameters to $25 for customer convenience and increased sales.