Speed Queen® Insights

Control all of your laundromats from a single website. Attract and retain more customers with mobile payment.
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Business made effortless.

Speed Queen® Insights opens up new worlds of efficiency and profitability for laundromat owners. Whether you have one store or fifty, Speed Queen Insights connects you to every aspect of your business and gives you the tools to attract and retain more customers.

Speed Queen Insights provides the Speed Queen app and Speed Queen Rewards to enhance the customer experience.

Create a better customer experience.

Mobile payment transforms customer relationships.

Your customers expect more from a modern retail experience. More versatility. More convenience. Speed Queen Insights lets you meet—and exceed—their expectations with the Speed Queen app and Speed Queen Rewards. And because it’s fully integrated with your Speed Queen washers and dryers, there are no additional card readers to install and maintain.

Speed Queen app
Speed Queen app

Easy-to-use app creates best-in-class retail experience.

Speed Queen Rewards
Speed Queen Rewards

Increase store loyalty and encourage repeat business.

Monitor wash and dry
Monitor wash and dry

Customers can easily check cycle status and time remaining from their smartphone.

Receive notifications when complete
Notification of cycle completion

Customers can run errands and receive a notice when their cycle is finished.

Reload online wallet
Multiple payment options

Less coin collecting saves time and hassle, letting you focus on running your business.

Available on Desktop/Tablet/Phone
1,120%

Expected mobile payment growth 2016-2020.


Source: eMarketer, Nov. 2016

94%

Consumers who would use mobile wallets if they could earn loyalty rewards.


Source: Points, Spring/Summer 2016

Disclaimer: Images shown for illustration purposes only. Actual screens may differ slightly.

Speed Queen Insights

Speed Queen
Point of Sale System


Fully integrated for all your business needs.

point of sale system

Built exclusively for laundromats, the Speed Queen Point of Sale System (POS) makes in-store operations easier than ever and unlocks the full power of Speed Queen Insights.

Enjoy a simple but flexible POS system for Wash Dry Fold and over the counter sales, plus robust reporting and management across all parts of your self-service and Wash Dry Fold business through Speed Queen Insights.

The Speed Queen POS helps you elevate your customer experience too, and is fully integrated with the Speed Queen app - making it fast and convenient for customers to pay at the POS or your machines - all while earning Speed Queen Rewards.

Operating a laundromat has never been easier or more profitable.

Features

simple and flexible

Simple and flexible point of sale system for over the counter sales and Wash Dry Fold services

highly scalable

Highly scalable setup for multi-store operations

intuitive inventory

Intuitive inventory managementand tracking

Consolidated customer database

Consolidated customer database for POS and self-service app customers

cloud based reporting

Cloud-based reporting by transaction type

fully integrated hardware

Fully integrated hardware (optional)

single source of data

Single source of data via Speed Queen Insights for all parts of the business

app payment integration

Speed Queen app payment integration

24/7 tech support

World-class 24/7 tech support

Easy and intuitive setup

Easy and intuitive setup and configuration

Promo code redemptions

Promo code redemptions (with CRM)

Personalized owner training

Personalized owner training & support


Hardware

With Speed Queen Point of Sale, owners have the flexibility of selecting the hardware that's right for them.

An active Speed Queen Insights Networking Plus Payment & POS agreement and an iPad are all that is required.

iPad
Pro tip:
pro tip

Purchase the Speed Queen recommended hardware for seamless hardware integration. Refer to the recommended hardware list for full details.

New network boards built Feb 2019 or later, plus the Integrated Cellular Gateway are required for use with the Speed Queen Point of Sale system.

Speed Queen Insights

Stay connected with your customers.

Take your business to new levels of efficiency and profitability with advanced analytics and customer data—all integrated into the same platform with the rest of your business management tools. Know how often each customer visits. Which machines they use. How they pay. And use that information to increase your revenue through stronger customer relationships and a more rewarding laundry experience.

Advanced reporting and analytics
Advanced reporting and analytics

Track visits, rewards and stored value.

Centralized refunds
Centralized refunds

Issue refunds directly to online wallet for improved service and efficiency.

Integrated management platform
Integrated management platform

Streamline your business with machine, location and customer data in one place.

Compliance
Compliance

Simple and secure payment processing with PCI DSS compliance.

Speed Queen Insights integrates advanced analytics and customer data with the rest of your business management tools.
Speed Queen Insights' single-site solution provides data to help manage all your laundromats and maximize profits.

Speed Queen Insights

Make better decisions with better data.

Speed Queen Insights’ single-site solution gives you the tools to manage all of your laundromats more efficiently and profitably. Know which machines are busiest. Adjust pricing and set goals to maximize profits. It’s business made effortless.

Speed Queen Insights, with fast installation and an easy learning interface, lets you begin making better business decisions.

Fast, seamless installation.

A fast installation and easy-to-learn interface let you begin making better decisions for your business with little to no downtime. Plus, you get the peace of mind that comes with knowing it’s backed by industry-leading customer support.

Speed Queen Insights, with its expandable platform, sets the foundation for future upgrades.

The future is built in.

With Speed Queen® Insights, what you invest in today will keep getting better. Its expandable platform sets the foundation for all future upgrades. Whatever the future brings, you’ll already have the technology you need to grow your empire.

Speed Queen Insights lets you have complete access to your machines and laundromats from anywhere.

Take your business with you.

From your hometown cafe to a tea room in Bombay, wherever there’s an internet connection, you’ll have complete access to every one of your machines and laundromats. There’s never been an easier, more powerful, more efficient way to manage your laundry business.

Speed Queen Insights provides a better retail experience by enabling mobile payment for customers.

A better retail experience.

Doing laundry is as easy as buying a cup of coffee with the Speed Queen® app. A simple design and multiple payment options make laundry day more convenient and give your customers the ability to pay with the one thing they never leave home without—their smartphone.

Speed Queen Insights retains existing customers and attracts new customers with Speed Queen Rewards.

Make customers for life.

Retain existing customers and attract new ones with Speed Queen® Rewards. When you thank them for their business with the opportunity to earn points-based rewards, they’ll thank you with increased store loyalty.

Running your business has never been simpler.

It's all there. In one place. In your control.

Speed Queen Insights lets your customers pay with the one thing they never leave home without—their smartphone—and it lets you run all of your laundromats from anywhere using a simple, intuitive website. With one partner and unmatched support, you get all the tools you need to make better business decisions.

Simple interface
Simple interface

Easily track and optimize financial and operational performance.

Business integration
Business integration

Single-source data and analytics for all machines and laundromats.

Expandable platform
Future-proof foundation

All upgrades will be based on Speed Queen Insights platform.

Fast, easy installation
Fast, easy installation

Factory-supported, with little to no downtime and no software to maintain.

Mobility
Mobility

Control your laundromats from anywhere.

Peace of mind
Peace of mind

Support from the world leader in vended laundry solutions.

Available on Desktop/Tablet
Speed Queen Insights lets customers use mobile payment and allows running laundromats from anywhere using a simple website.

Speed Queen Customer Relationship Management

Fully integrated for all your business needs.

The Speed Queen Customer Relationship Management System (CRM) allows owners to fast track their marketing with existing customers, acquire new customers and leverage customer analytics found in Speed Queen Insights to drive more revenue. Create campaigns via text, email or in-app messages to drive customer behavior. Track campaigns, monitor success rates, and build campaigns that work. Speed Queen CRM makes it easy to grow your business and increase your revenue, all from the Speed Queen Insights platform.

Use the Speed Queen CRM to:

signup bonuses

Offer new customer acquisition incentives through promo codes and app signup bonuses

Reengage customers

Reengage lost customers or encourage repeat visits

Encourage self-service customers
to transition to Wash Dry Fold

Encourage self-service customers to transition to Wash Dry Fold

remind customers

Remind customers of reward programs or special events

create loyalty

Create loyalty and increase customer engagement

referrals

Run customer contests or ask for referrals

One source of data. Fully integrated campaigns.

Easily filter and target customers based on deep system analytics. Segment by:
  - Type of customer (Self-Service or WDF)
  - Time since last visit
  - Average Spend for Self-Service, WDF or Goods purchased
  - What day of the week they visit
  - Machine capacity used

Easily offer promotions as part of an engagement or acquisition campaign and track its success. Offer promotions through:
  - Reward points
  - Percent off incentives
  - Flat rate discounts

Export customer analytics for further business analysis or create a marketing campaign with those filters to promote your business.

Automate marketing campaigns across one location or many - seamlessly.

Create a campaign to run one time or set it to repeat to reach new customers each month. Send messages via:
  - Text, Email, In app notifications

Track the success of each campaign, including redemption rate, to calculate a campaign's ROI and optimize future marketing offers.

Laundromat marketing and customer engagement has never been easier.


PRO TIP:

The Speed Queen CRM system helps owners identify key insights through data on engagement and easily act on that data to drive incremental revenue.

insight

Traffic down 25% on Wednesdays

campaign

"Double Loyalty Points this Wednesday!"

results

Wednesday traffic up 30%

The tools to build your empire are built right in.

Speed Queen Insights easily tracks revenue and sets performance goals for any location.

Easily track revenue and set performance goals for any location.

Speed Queen Insights provides cycle and revenue information to help make better business decisions.

Advanced data provides cycle and revenue information to help make better business decisions.

Speed Queen Insights offers detailed performance reports that can be viewed on the website or exported to Excel or as a PDF.

Detailed performance reports can be viewed within the Speed Queen® Insights website or exported to Excel or a PDF.

7:00 A.M.

Check daily revenue for each laundromat.

Compare to & update benchmark goals.

Use Speed Queen Insights to check daily revenue reports for each laundromat.
9:15 A.M.

Subscribe to Store & Revenue report.

Set up report to be delivered via email at 8:00 A.M. each morning.

Use Speed Queen Insights to subscribe to the Store & Revenue report, delivered via email.
11:00 A.M.

Customer retention and rewards.

Set up my rewards program.

Post to social media reminding people about Double Points Tuesdays.

Offer "Lucky Cycle" reward based on machine cycle usage.

Speed Queen Insights lets you review new Speed Queen app downloads and set up Speed Queen Rewards for your customers.
12:00 P.M.

Lunch with Partner to discuss new location at 6th & Cherry Street.

Speed Queen Insights allows you to check activity and reports at any time, wherever you are.
1:30 P.M.

Review machine usage & custom cycle reports.

60lb washers always in use on Sat. & Sun. at 12th & Commerce St.

Increase prices on those days by $0.50.

Speed Queen Insights lets you review machine usage and custom cycle reports.
2:45 P.M.

Adjust online wallet reload.

Set parameters to $25 for customer convenience and increased sales.

Speed Queen Insights lets you set price parameters for customer convenience and increased sales.

State-of-the-art management, unparalleled customer convenience.

Speed Queen Insights easily tracks revenue and sets performance goals for any location.

Speed Queen Insights gave this laundry owner more visibility so she could manage her business better.

Speed Queen Insights provides cycle and revenue information to help make better business decisions.

Build strong customer loyalty with the Speed Queen app.

Resources & Downloads

Tools to help you get the most from your Speed Queen Insights experience.

Speed Queen Insights solutions brochure

Ready to learn more?

Complete the form below and we'll contact you.

Special Financing Offers

FIXED RATES AS LOW AS 3.99%*

  • As low as 3.99% fixed interest rate for Quantum Touch*
  • As low as 4.99% fixed interest rate for Quantum Gold*
  • No payments for 90 days available upon customer request
  • No prepayment penalty
  • Available on loans between $2,500 and $250,000
  • Standard $300 administration fee will be capitalized into the amount financed

NO PAYMENTS FOR 90 DAYS.

  • Variable rate as low as WSJ Prime+1.50% for Quantum Touch*
  • Variable rate as low as WSJ Prime+2.50% for Quantum Gold*
  • Additional .50% off rate for Insights with pay
  • New store and replacement equipment purchases
  • Maximum term of 96 months for deals greater than $50,000
  • 9 and 10 year financing available on select deals
  • Standard $300 administration fee will be capitalized into the amount financed
  • 90 days deferred and 10 months I/O available on new store transactions*
  • No prepayment penalty

To get preapproved today, complete the simple one-page online credit application

Special Financing Offer: FIXED RATES AS LOW AS 3.99%*

No payments for 90 days.